Privacy Policy

Privacy Policy

LT Investments Pty Ltd trading as Chateaux Property Group is committed to the privacy of our clients and other individuals. This Privacy Policy outlines how we protect your personal information while collecting, using and disclosing this information, and it will apply to any information given by you when using our services.  When you or another individual provides information to us, you will be deemed to have consented to the collection, use or disclosure of the information in accordance with this Privacy Policy.  The Policy does not create contractual rights between us and a client or individual.

What information is collected?

We may collect personal information including, but not limited to:

·         Full name

·         Date of birth

·         Contact details (address, email, phone number)

·         Identification documents (e.g. driver’s licence, passport)

·         Financial information (bank details, rental payment history)

·         Employment details and income information

·         Rental history and references

·         Property ownership details

·         Emergency contact details

·         Images or video recordings (including CCTV at managed properties)

·         Communications with us (emails, phone calls, messages)

The type of information which we collect will depend upon the type of legal services we provide to you and your interaction with us.

You do not need to supply us with personal information but if you do not do so we may not be able to provide you with services, communicate with you, or complete our obligations to you.

We also use analytical software to collect information about the use of our website.  This information includes navigation through the website, number of visits, duration of visits and commonly used areas of the website.  This information is used to improve our website and our services and is not used to identify visitors personally.

How is your information collected?

The ways in which we may collect your personal information are:

·         Directly from you in person, by telephone, or in writing by email, our contact form or otherwise;

·         From third parties such as related companies and our service providers;

·         From a third party, for example a financial adviser, an accountant or other professional adviser engaged by you.

What is this information used for?

We collect, hold and use personal information to:

·         Provide property management and sales services

·         Process rental applications and tenancy agreements

·         Manage tenancies, including rent collection and maintenance

·         Conduct property sales and marketing

·         Comply with legal and regulatory obligations

·         Communicate with landlords, tenants, buyers and sellers

·         Resolve disputes and manage complaints

·         Improve our services and customer experience

Any of the information we collect from you may also be used in one of the following ways:

·         To personalise your experience (your information helps us to better respond to your individual needs);

·         To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) ;

·         To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);

·         To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering our services to you, to send periodic emails to the email address you provide, and may be used to send you information and updates pertaining to your enquiry.

Information protection

The information collected will be:

·         held physically and securely within our offices; and/or

·         at a third party site; and/or

·         on our computer networks (using methods such as password protection, antivirus and firewall software).

We take steps to ensure the protection of all information we collect and to ensure that there is no unauthorised access or misuse of personal information.

We are required to retain personal information for some years by law.  Information may be kept at a secure off‑site location that is not under our direct control.  We have made reasonable enquiries and satisfied ourselves that the information retained at this site is secure.  We are not responsible for the security of personal information at this site.  Once there is no requirement for the ongoing retention of personal information, procedures are followed to ensure that it is destroyed.

We implement a variety of security measures to maintain the safety of your personal information when you submit your personal information. We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorised with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, unless authorised by you to do so. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights or the rights of others, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

As a small business that does not seek customers in the European Union, we do not fall under the requirements of the GDPR.

Cookies

Cookies are small files that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

If you wish, you can turn off cookies in your browser settings.

We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Consent

By using our site, you consent to our privacy policy.

Changes to this policy

We reserve the right to amend the Privacy Policy at any time in accordance with our requirements and the law.  Any amendments will be updated on our website.  You accept these changes by continuing to use our website and our services.

What can you do if you wish to make a complaint?

If you wish to make a complaint about the collection, holding, use or disclosure of your personal information by our firm you can do so by contacting us by phone on (07) 5532 31555 or by email to admin@chateauxgroup.com.au or by post to 310 Ferry Road, Southport, Qld, 4215.  We will respond to your complaint within a reasonable timeframe.

Accuracy of Information

Although every effort has been made to produce a web site that is free from errors and omissions, we do not make any express or implied warranties with regard to the use or accuracy of this site. You should not assume that any information included on our site applies to any specific situation.

No Warranties

We make no warranty of merchantability or that this site is fit for any particular purpose, and we disclaim all warranties, whether express, implied or statutory. Each user affirms that he or she has not relied on this web site or its contents for any particular purpose.